Tjackets aims for achieving customer’s trust and loyalty through serving them with the top tier quality products coupled with the artistic craftsmanship. From the very beginning of product production, we inspect and evaluate every product so as to make sure, it meets the luxury standard.
However, in some circumstances, you may find our products defective due to a long transition process. In order to cope with this situation, we have set the return rules. You can ask us to start up the process.
Note to Acknowledge
If you find any damage or dissimilarity in your product as you received, you are required to report us as soon as possible or you can contact us within 5 days so we can promptly take action. But, after the mentioned period, we shall not be able to resolve your issue, if you fail to reach us.
Size Chart
For the convenience of our customers, on our website, we have presented a detailed and lucid size chart with every single item (s). This size chart is essential to end with an accurate size. However, if there is still any confusion regarding size, you can contact our team at [email], they will help you get the perfect size jacket in the first go.
Additionally, if you have received our product with unsatisfactory size, kindly reach us at [email] to ask for initiating the return process.
Color of the Product (s)
Screen resolution impacts the color appearance. Due to the diverse screen resolution, the color (s) of the product (s) may seem slightly different. Hence, we advise our customers to be vigilant when deciding the color of the jackets.
Order Cancellation
If the product is not shipped yet, we can accept the order cancellation. However, as long as it is dispatched or shipped, we will not be able to cancel the order. In this situation, the customers have to receive the order at first in order to start the return or exchange process.
Note: People who refuse to accept the order will not be issued refunds.
Replacement with Other Product
You can contact our support team at [email] if you want to make the replacement of the received product against any other product of our line of collection. We will be pleased to help you.
Refund Policy
We have a refund policy for our customers as well. In this situation, we offer our customers to return the product within 30 days. This return period starts as soon as the product (s) is received.
For initiating the return process, the condition is the product must be unworn similarly, the tags attached.
Note: We do not issue funds if the product (s) get damaged by customers. We do not refund for the used product.
During the shipment, any product may somehow damage. In this case, if the customer gets a damaged or defective product, they need to e-mail us with a comprehensive message describing the damage. Our core belief is customer’s satisfaction. Therefore, by reason of any issue, if you think to return the product, then, approach us at [email] mentioning the details.
No Free Shipping on Return Products
As we offer free shipping at first dispatches, on the returned product (s) we are not to offer free shipment.
Final Call
In case of any query regarding the return, please e-mail us at [email].